Refund policy

## Return & Refund Policy

 

We do not accept returns or offer refunds for change of mind, incorrect selection, or any non-defective products.

 

If you receive an item that is defective, damaged, or incorrect, please contact us within 30 days of receiving your order at [lbslak.k.b.a.shop@gmail.com](mailto:lbslak.k.b.a.shop@gmail.com). We will review the issue and, if approved, provide a full refund or replacement at no additional cost.

 

To help us process your request, please include:

 

* Your order number or proof of purchase

* A description of the issue

* Clear photos of the defective, damaged, or incorrect item

 

Please do not send any items back without contacting us first. Items returned without prior approval will not be accepted.

 

### Damages and Issues

 

Please inspect your order upon arrival and contact us immediately if:

 

* The item is defective

* The item is damaged during shipping

* You received the wrong product

 

Once the issue is confirmed, we will make it right by issuing a full refund or sending a replacement product.

 

### Non-Returnable Items

 

We do not accept returns or refunds for:

 

* Sale items

* Gift cards

* Personalized or custom-made products

* Beauty or personal care items

* Perishable goods

* Hazardous materials, flammable liquids, or gases

 

### Exchanges

 

We do not offer direct exchanges. If your item is defective or incorrect, please contact us and we will assist you with a replacement if applicable.

 

### European Union 14-Day Cooling Off Period

 

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days in accordance with applicable consumer protection laws. The item must be unused, in its original condition and packaging, with proof of purchase.

 

### Refund Processing

 

If your refund request is approved due to a defective, damaged, or incorrect item, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

 

If more than 15 business days have passed since your refund was approved, please contact us at [lbslak.k.b.a.shop@gmail.com](mailto:lbslak.k.b.a.shop@gmail.com).